Dear Wayne State employees,

We’re excited to announce that work on the Unified Communications Project has begun. This initiative is designed to modernize and streamline telephony on campus by integrating university phone lines with Microsoft Teams.

• Work seamlessly across devices to make and receive calls with university phone numbers on computers and mobile devices alike.
• Manage voicemail easier with new transcripts.
• Customize quiet hours and/or days.
• Enjoy uninterrupted work with status recognition that pushes calls to voicemail when presenting or busy.
• Ignore unwanted calls with spam identification.

Project details

We understand that telecommunication services are integral to the efficiency of our operations and how we support student success—for this reason, we’ve been working closely with departments across the university before making changes, including orientation and training.

• This initial phase includes personnel lines and call centers will be reviewed during a later phase.
• University phone numbers (e.g.313-577-XXXX) will be retained and migrated to Microsoft Teams utilizing the application Calls feature.
• Physical phones will remain available for common areas, reception desks, etc.
• This includes phone lines on main campus as well as the Detroit Medical Center and/or School of Medicine.

We appreciate your patience and flexibility as we work to improve IT systems and services at Wayne State. Learn more about this project at tech.wayne.edu/uc and watch your inbox for information pertaining to your specific school, college, or department. 

For support with this or any other Wayne State IT system or service, please contact the C&IT Help Desk at 313-577-4357 or helpdesk@wayne.edu. Find FAQs at tech.wayne.edu/kb and follow us on Twitter @WayneStateCIT for instant updates.