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Sending on behalf of Kanye L. Gardner, Director of Continuous Quality Improvement We were recently asked through our Warrior Med Suggestions Program how Wayne State University School of Medicine students can access Computing and Information Technology resources. While the School of Medicine has a dedicated C&IT department for Wayne State students, faculty, staff, and guests, their primary focus is on WSU-issued PCs, laptops, and systems like Wi-Fi and testing software specifically for these university-owned devices. Please refer to the Main Campus C&IT department for technical issues with personal computers. They have the staff equipped to support these concerns. C&IT Help Desk: The C&IT Help Desk offers IT support for Wayne State students, faculty, staff, and guests, including first-contact resolution and speedy escalation to IT professionals when appropriate. Services include computer and mobile device diagnostics and repairs, free and discounted software, and more. The help desk observes all university holidays and closures. Help desk contact information:
Student Center |Lower Level suite 005
The C&IT Help Desk offers a variety of services and products to meet all your technology needs. Please refer to their price sheet for starting prices. Please call, email or drop by for free assistance with Wayne Connect email, Canvas, Academica or any Wayne State system. Store: Ethernet cords, flash drives, charging cables and more are for sale at the Help Desk. Computer and device repairs: Get one-on-one support for your smartphone, tablet or computer, including complimentary Wi-Fi setup. Software: Wayne State offers a selection of free and discounted software for students, faculty, and staff. https://tech.wayne.edu/helpdesk For Computer and Device Repairs: The C&IT Help Desk offers walk-in computer diagnostic and repair services exclusively to Wayne State University students, faculty and staff for personal, non-university owned computers. WSU departments that have university-owned computers in need of service should contact their local technical support staff. Drop in during business hours for a free consultation or call ahead for a repair time estimate. Many problems can be resolved for free while you wait. The C&IT Help Desk will provide front counter computing diagnostics and repair at no charge (approx. 20 minutes max). This includes virus removal and connection to WSU networks. If your problem cannot be resolved at the front counter, you may choose any of their paid services. Turnaround time for paid services is typically three to five business days.
For a full list of prices please consult the C&IT Help Desk Repairs Price List. The C&IT Help Desk accepts major credit cards, money orders and OneCard. Wayne State employees can pay by check.
https://tech.wayne.edu/help/repairs If you have any additional questions or concerns, please feel free to reach us at oaacqi@med.wayne.edu or our Warrior Med Suggestions Program at: https://aacqi.med.wayne.edu/cqi/wise Thank you. GO WARRIORS! Kanye L. Gardner, MBA, LSSBB, MCLC |
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