Dear Class of 2028, 

We extend a warm welcome as you prepare to join us next week. M.D. Health Records wishes to provide essential guidance for your mandatory immunizations: 

• CastleBranch Account: If you haven't already, please set up your CastleBranch account promptly to begin submitting your immunization records as part of the pre-matriculation process. All requirements must be completed by July 5th. 

• Flu Shot Requirement: While your flu shot submission in CastleBranch is required during the upcoming season (Sept.-Nov.), there is no penalty for leaving this section blank at present. School of Medicine Flu Shot Clinics will begin in late Septemeber. 

• "In Process" Upload Issue: We are aware of an ongoing issue where submissions may get stuck in the "In Process" stage, particularly when multiple files are uploaded simultaneously. If you encounter this problem, please refer to the following solutions: 

  • If your documentation remains "In Process" for more than 24 hours, contact CastleBranch directly at (888) 723-4263 to expedite the review at no additional cost. 

  • To prevent delays, consolidate all files into a single submission. For guidance on file merging, consult the "Video FAQ" accessible through the CastleBranch platform. 

    

• Hepatitis B Revaccination: Should you receive a negative Hepatitis B titer result, you will need to undergo revaccination (typically 2 or 3 doses, depending on the manufacturer) and schedule follow-up testing (~4 weeks after the final dose) to fulfill the requirement. If you have been prompted for Hepatitis B additional action, this means that you have not satisfied the requirement and further action is necessary. As you complete the revaccination series, please upload where you are in the series. It is ultimately the student’s responsibility to ensure that the proper revaccination and follow-up testing schedule are followed. 

For assistance: 

• For system-related queries (e.g., order processing, account creation, rejected items), contact CastleBranch Support: 888-914-7279 or servicedesk.cu@castlebranch.com. 

• For questions about WSU School of Medicine immunization requirements, contact M.D. Health Records: 313-577-0357 or MDHealthRecords@wayne.edu. 

  • Due to high volume, please allow until the end of business for phone responses and 48 hours for email replies. 

Should you require personalized assistance with understanding immunization requirements or navigating CastleBranch, we encourage you to schedule a meeting for thorough guidance. 

We look forward to supporting you in this process. 

Thank you, 

M.D. Health Records